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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam that measures the competency of IT professionals in the implementation of IT Service Management solutions using ServiceNow. CIS-ITSM exam is designed to assess an individual's knowledge and skills in the areas of ServiceNow ITSM architecture, configuration, administration, and customization.

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using ServiceNow’s ITSM application. CIS-ITSM exam tests the candidate’s knowledge and skills across various ITSM processes, including Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.

ServiceNow CIS-ITSM Certification Exam is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow ITSM solutions. It validates the knowledge and skills required to implement ServiceNow ITSM applications and enhances the credibility of individuals in the industry. Certified Implementation Specialist - IT Service Management certification exam covers several topics, and candidates can prepare for it through training courses and study materials provided by ServiceNow.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q63-Q68):

NEW QUESTION # 63
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of Awaiting Problem.)

A. Solved (Permanently). Resolution notes are populated with details from the Problem Close Notes field
B. No updates are made to associated Incidents. Service Desk agents must manually update all associated Incidents.
C. The Work Notes field on each associated Incident is updated with details from the Problem Close Notes
D. The State of each associated Inciedent is updated to ResolveResolution code is set to
E. The State of each Incident is set to In Progress

Answer: A

Explanation:
Explanation
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to update the incidents.

NEW QUESTION # 64
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

A. sc_fulfiller
B. fulfiller
C. itil
D. task_worker
E. catalog_fulfiller

Answer: C

NEW QUESTION # 65
Which one of the following is NOT included in foundation data?

A. Locations
B. Companies
C. Assets
D. Groups

Answer: C

Explanation:
Assets are considered configuration items, not foundation data.

NEW QUESTION # 66
Which of the following represents a benefit of implementing Knowledge Management?

A. Automatic routing of Incidents to the appropriate Assignment Group
B. Proactively suggest Knowledge Articles to users at key points in a process
C. Provide continous feedback loops to improve staff efficiency
D. Deflecting the creation of Incidents so users may help themselves with common issues

Answer: D

Explanation:

NEW QUESTION # 67
In the baseline platform configuration, who can create Change Requests?

A. Users with the itil role or Change-specific roles
B. Anyone, even those not registered / logged in
C. Only members of the Change Advisory Boards (CAB)
D. Any logged in user

Answer: A

Explanation:

NEW QUESTION # 68
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